Order Cancellation Policy

1. Cancellation Conditions

• Customers may request to cancel an order within 24 hours of purchase confirmation, provided that order processing or shipment preparation has not yet commenced.

• If the order has already been dispatched or the 24-hour cancellation window has passed, cancellation will no longer be possible. In such cases, customers should submit a return request after receiving the goods by following our return, exchange and refund process.

Our store reserves the right to decline cancellation requests where an order is already being prepared or has been transferred to the courier.

2. Cancellation Procedure

To request an order cancellation, customers must submit a written request by email or contact customer support by phone.

The request must include:

• Order number

• Proof of payment

Our store will assess the request and advise the customer of the outcome as quickly as practicable.

3. Refund Method and Processing Time

Once a cancellation request has been approved, refunds will be processed within 2–6 business days.

Refunds are issued using the original payment method used at checkout.
The time taken for funds to appear in the customer’s account may vary depending on the relevant financial institution.

4. Contact Information

For enquiries or assistance regarding order cancellations, please contact us using the details below:

Email: supportdesk@sofamyhut.com
Phone: +65 (860) 83512
Address: APT BLK 10 JOO SENG ROAD #16-102, SINGAPORE 360010, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 3:00 pm (AEST)
Delivery Area: Australia

Our store recommends that customers review this policy carefully before placing an order to ensure a clear and compliant furniture shopping experience in Australia.