Return, Exchange, or Refund Policy

1. Scope of Application

This Return and Refund Policy outlines the conditions, timeframes and procedures for returning products purchased through our website. All return and refund activities are carried out in accordance with applicable Australian consumer regulations and applicable taxes.

2. Return Conditions

Our store accepts return requests only.

• Direct product exchanges are not offered due to inventory distribution, product specifications and operational arrangements across multiple logistics locations, which prevent immediate replacements.

• Customers may return the received item and, if desired, place a new order separately through our website.

3. Timeframes and Eligibility Requirements

Customers may submit a return request within 15 days of receiving their order.

Returned items must remain in the same condition as supplied, including:

• No damage

• Original packaging intact

• All accessories and documentation included

Returns will not be accepted for products that have been used, altered or returned without original packaging.

A return shipping label is included inside the parcel, enabling customers to complete the return process immediately after receiving their order.

4. Refund Conditions

Orders that have not yet entered shipment processing may be cancelled within 24 hours of payment confirmation, with a full refund issued.

If more than 24 hours have passed or the order has already been dispatched, refunds can only be processed through the return procedure.

All refunds remain subject to inspection and verification of the returned item’s condition.

5. Return and Refund Procedure

To initiate a return request, customers must contact customer support and provide the following:

• Order number

• Reason for return

• Photos of the item (required for defects or damage)

Once reviewed, our store will confirm the request and provide any required instructions.

The return label enclosed in the original parcel must be used to send the item back.

After the returned product is received and inspected, refunds will be processed within 2–6 business days.

6. Return Shipping Costs

If a return is requested for personal reasons such as size selection, preference changes or change of mind, the return shipping cost will be deducted from the refund amount.

If the product is faulty or damaged during transit, our store will cover all return shipping costs.

7. Refund Method

Refunds will be issued to the original payment method used at checkout.

The time required for funds to appear in the customer’s account depends on the policies of the relevant financial institution.

8. Contact Information

For enquiries or to lodge a return or refund request, please contact us using the details below:

Email: supportdesk@sofamyhut.com
Phone: +65 (860) 83512
Address: APT BLK 10 JOO SENG ROAD #16-102, SINGAPORE 360010, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 3:00 pm (AEST)
Delivery Area: Australia

Our store is committed to delivering a transparent, dependable and compliant furniture shopping experience aligned with Australian online retail standards.