These Terms and Conditions govern the use of our website and define the relationship between users and our store in connection with online purchases.
By accessing our website or placing an order, users agree to be bound by these Terms and Conditions, which are prepared in accordance with applicable Australian laws relating to electronic commerce and consumer protection.
Certain features of our website may require the creation of a personal account. Users must provide accurate, current and complete information during registration.
Users are responsible for safeguarding their account credentials and for all activities carried out under their account.
Our store reserves the right to suspend or terminate accounts in cases of fraudulent, improper or non-compliant use.
Our store is not responsible for losses arising from misuse of the website or inaccurate information supplied by users.
Product descriptions and images are updated regularly and may vary slightly due to technical or production factors.
All prices displayed on our website are shown in Australian dollars and include applicable taxes.
If a product becomes unavailable, users will be notified and may select an alternative item or request a refund.
Our store may adjust pricing or availability at any time, while honouring the terms that applied at the moment of purchase.
Orders are submitted through our website and are considered accepted only once an order confirmation has been issued.
Accepted payment options may include major internationally recognised credit and debit cards.
All transactions are protected through secure encryption technology.
If payment is unsuccessful or incomplete, the order will be cancelled.
After payment is completed, orders are generally processed within 1–5 business days.
Processing Cut-off Date:
Once dispatched, estimated delivery time within Australia is 5–15 business days.
For further details, users are encouraged to review our Shipping Policy.
Our store reserves the right to decline cancellation requests where an order is already being prepared or has been transferred to the courier.
For further details, users are encouraged to review our Order Cancellation Policy.
Our store accepts return requests only.
Customers may submit a return request within 15 days of receiving their order.
Returned items must remain in the same condition as supplied, including:
Returns will not be accepted for products that have been used, altered or returned without original packaging.
A return shipping label is included inside the parcel, enabling customers to complete the return process immediately after receiving their order.
For further details, users are encouraged to review our Return, Exchange, or Refund Policy.
Personal information is handled in accordance with applicable Australian privacy legislation.
Information is used solely for contractual, administrative and customer support purposes.
Users may exercise their privacy rights by contacting customer support.
These Terms and Conditions are governed by the laws of Australia.
In the event of a dispute, users are encouraged to contact our store first to attempt an amicable resolution before taking formal legal action.
For enquiries or assistance, please contact us using the details below:
Email: supportdesk@sofamyhut.com
Phone: +65 (860) 83512
Address: APT BLK 10 JOO SENG ROAD #16-102, SINGAPORE 360010, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 3:00 pm (AEST)
Delivery Area: Australia
Our store recommends reviewing these Terms and Conditions regularly to ensure continued transparency and compliance.
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