Contact Us

1. Introduction

Our website offers a dedicated customer support service to ensure clear and effective communication with all customers.

Our aim is to provide prompt and dependable assistance at every stage of the shopping journey, promoting transparency, confidence and peace of mind.

All enquiries are handled with care and confidentiality in line with applicable regulations and customer rights.

2. Customer Support Services

Our customer support service is structured to assist users throughout the purchasing process by delivering accurate information and practical solutions.

You may contact our store for help with:

• Product details, materials and usage guidance

• Availability checks and product specifications

• Order progress, shipping and delivery enquiries

• Returns, refunds and after-sales support

• Reporting delivery delays or other concerns

Every enquiry is reviewed carefully, and our store strives to respond as quickly as possible with professional and attentive service.

3. Contact Methods

You may reach our customer support team through the following official channel:

• Email

This channel is available for general enquiries, information requests and after-sales assistance.
Email enquiries are managed in order of receipt to ensure timely responses.

4. Service Hours and Response Time

Customer support is available during the following hours:

Monday to Friday, 8:00 am – 3:00 pm (AEST)

Messages sent outside these hours will be addressed on the next business day as soon as possible.
Priority is given to enquiries relating to orders and deliveries.

5. Contact Details and Delivery Area

For all enquiries or assistance, please use the contact details below:

Email: supportdesk@sofamyhut.com
Phone: +65 (860) 83512
Address: APT BLK 10 JOO SENG ROAD #16-102, SINGAPORE 360010, SINGAPORE
Delivery Area: Australia

Our store is committed to delivering responsive, professional and customer-focused support for customers across Australia.