Frequently Asked Questions (FAQ)
1. General Information
This section answers common questions about shopping through our website.
Our aim is to provide clear and practical guidance to support customers throughout their browsing and purchasing experience.
2. Order Questions
How do I place an order?
Add your chosen products to the shopping cart and complete checkout through our website.
An order confirmation email will be sent once the process is finished.
How do I know if my order has been confirmed?
A confirmation message is issued once payment is authorised and order processing has begun.
3. Shipping Questions
Are there any shipping fees?
All products are delivered with free shipping within Australia, regardless of order value.
How long does delivery take?
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Order processing: 1–5 business days after payment confirmation
Order Processing Cut-off Time:
Processing Cut-off Date:
Orders placed before 3:00 pm (AEST) from Monday to Friday will be processed on the same business day.
Orders placed after 3:00 pm (AEST) will begin processing on the next business day.
If a public holiday occurs, processing will resume on the following business day.
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Delivery time after dispatch: 5–15 business days
Where do you deliver?
We currently deliver to locations within Australia only.
4. Returns and Refunds
Can I return a product?
Yes. You may apply for a return within 15 days of receiving your order, provided the item remains in its original condition.
A return shipping label is included inside the parcel.
How do I request a return?
Please contact customer support by email and include:
- Your order number
- Photos of the item if reporting defects or damage
When will I receive my refund?
After the returned item is received and checked, refunds are processed within 2–6 business days using the original payment method.The time required for funds to appear in the customer’s account depends on the policies of the relevant financial institution.
Are return shipping costs covered?
- Change of mind or personal reasons: return shipping costs are deducted from the refund
- Faulty or damaged items: return shipping costs are fully covered by our store
5. Product Questions
Do product colours match the images shown?
Product images are prepared carefully; however, slight variations may occur due to lighting, screen display or material differences.
6. Payment and Security
What payment methods are accepted?
We accept major cards including:
- Visa
- Mastercard
- American Express
- Discover
- JCB
Is my payment information secure?
Yes. Transactions are protected using SSL encryption and handled by certified payment providers that meet international security standards.
7. Customer Support
How can I contact customer support?
You may reach us using the details below:
Email: supportdesk@sofamyhut.com
Phone: +65 (860) 83512
Address: APT BLK 10 JOO SENG ROAD #16-102, SINGAPORE 360010, SINGAPORE
Business Hours: Monday to Friday, 8:00 am – 3:00 pm (AEST)
Delivery Area: Australia